Full Testimonial

From Joel, South Euclid:

Dear Brian,

I would like to share with you the positive service and experience that I continue to receive from ARCO. In particular, I would like to recognize your service technician, John Gregorio. John has been over my home a handful of times from when you first installed my A/C unit last fall to, most recently, servicing my furnace this winter. I have not met a more professional, knowledgeable, and enthusiastic HVAC technician than John. It has been a pleasure working with John and I enjoy the expertise that he brings whenever he comes over. As a normal consumer who does not know much about HVAC, John takes the time to really educate me on how to care for my unit(s) and what signs to look out for.

Most recently, on Monday 2/7/2010 John was over for a clean and check of our furnace. He noted that everything was in working order, but pointed out that the inducer motor was making an unusual noise on shutdown and that it may eventually have to be replaced... but not now. Incidentally, on the night of Tuesday 2/8 we came home to a cold house to find that our furnace was not operating. I called ARCO's 800 number for service and explained to the answering service that it may be due to the inducer motor that John mentioned during his visit the previous day. When Colleen returned my call on the morning of Wednesday 2/9, she said that she would dispatch John the same day and send him with a new inducer motor just in case it needed to be replaced. I was not planning on being home during the day, but told Colleen that I trust John would leave a key outside for him. By the way, this is the first time that I have ever left a key out for anyone except friends or family. At this point, I was already reserved to the fact that the inducer motor was going to be replaced and I was prepared to spend the money necessary to do so. To my surprise, John called me at work from my home to give me the good news that the inducer motor was fine and that it was something very minor that caused the furnace to stop operating. He simply changed the filter and my furnace was back to operating as normal.

Another company or another technician may have very well just replaced the inducer motor anyway and charged me for it since I was already expecting it... but not John, and not ARCO. I want to let you know that your service and commitment to your clients is second to none and I appreciate John's honesty! It's refreshing to know that there are still companies like ARCO and people like John that consumers like me can rely on for excellent service each and every time.

Thank you for doing what you do!